SOLUTION DESIGN AND SYSTEM ARCHITECTURE
. Introduce and integrate new technologies and systems
. Modular solutions
. Reliable, efficient and future proof architecture
. Centralized data modeling, data security design
. Design unified contact channels with CRM integration 
. Maximize self-service rate
. Business- and technical process design
. User interface design and personalization

 

INTELLIGENT ROUTING
. Customer segmentation concepts
. Predictive decision processes based on CRM and CTI data
. CRM data availability and integration
. Intelligent monitoring and alerting 

 

PROCESS AUTOMATION
. Transformation of manual processes
. Self-service design
. Voice-user-interface design
. Configuration layer for quick changes
. Natural language voice portals

No doubt! Solutions are needed to reach your goals in time, but they have to be suitable for your organization and for your budget. We are experienced in introducing state-of-the-art solutions as well as implementation within any existing system landscape, including legacy.